Returns

All returns must have an RGA number (return goods authorization number can be obtained from our Customer Service Department). Please call 1-800-279-3762. All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
Note: For Return items sold with "Free Shipping" or a flat rate shipping -- Customers are responsible for both the delivery and return shipping fees. NO EXCEPTIONS
All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number.
All returns and exchanges must be in original packaging and received in new and resalable condition. All returns subject to a 15% restocking fee.
No returns will be accepted after 30 days, NO EXCEPTIONS.
Products that are specially-ordered such as items not found in our current catalog and/or stocked at our warehouse or made to order such as custom cubicle curtains and furniture, are not returnable.
Sorry, because of health reasons, we are unable to accept returns on foot products, hand products and soft goods.
Products that require assembly are not returnable if they have already been unboxed and/or assembled. This includes, but is not limited to electric high-low treatment tables, strength stations, treadmills, exercise bikes, steppers, exercise cable systems (pulley systems), etc.

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