Call 1-800-279-3762   International 630-908-5000
Enriching Lives Since 1946


General FAQ Questions

Questions & Answers

What’s new with Elgin Division?

Our all-new ELGIN DIVISION shopping site with better navigation and much-improved shopping tools such as the ability to Reorder Products from Past Purchases

  • Wish List
  • Top Sellers
  • User Friendly Search Tools: Shop by Brand, Part Number and more...
  • Order History
  • Address Book for Multiple Ship-To Locations
  • Email Preferences for Signing up for Specials & New Products
  • Reminders to Place Orders

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How do I order?

For first-time online customers, place items in your shopping cart and proceed to checkout. Once you’ve placed your first order, you will be able to place future orders by simply entering in your online user name and password. Then, all of your account information, order history, reminders, wish lists, etc. will be available for easier future ordering. If you checkout as a Guest, your information will not be saved.

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How can I track my order?

You can review the status of any order by logging into your account. From there, you will be able to view and track your orders. You will also receive a ship confirmation email with tracking information once your package leaves our facility.

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What methods of payment do you offer?

We accept Visa, MC, American Express and Discover. We also offer NET 30 billing with approved credit.

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How do I create an account?

Either select Checkout from your Shopping Cart or Log-In as a new user.

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