Most orders are shipped via UPS whenever possible.
Shipping charges are prepaid and added to your invoice.
INTERNATIONAL SHIPPING - We do not ship to countries other than the USA & Canada. If you wish to order products and would like to ship them to other countries, please procure your own international carrier like FEDEX, UPS or DHL and they may pick up from our facility at the following address: ELGIN DIVISION, 1002 EAST THIRD STREET, SANDWICH, ILLINOIS 60548.
NOTE: If you would like to use your own UPS account number, we are happy to create a promo code that will be your UPS account number for you to enter at the checkout screen. That way you will only be charged by UPS and not by Elgin.
Truck Shipments - It is your responsibility to arrange for your own receiving, unpacking, placement of merchandise and removal/disposal of product packaging. You may, however, request for one or all of the following special services for an additional fee:
24 Hour Advance Notice
Inside Delivery - where the trucker brings your merchandise within the first set of doors
Lift Gate Service - if your facility does not have a loading dock
Please allow up to 6 weeks delivery time for furniture, mats, capital equipment & any products with custom colors.
Please call Elgin Division at 1-800-279-3762 for shipping quotes and estimated lead times.
Customers are responsible for any shipping redirect fees.
BECAUSE OF FRAUD ISSUES IN HIGH-RISK STATES, IF A PACKAGE IS ORDERED FROM WITHIN THE STATE OF TX, FL, NJ or TX, WE CANNOT SHIP TO AN ADDRESS OTHER THAN THE BILL TO ADDRESS FROM WITHIN THAT STATE.
Damaged or short shipments must be reported within 48 hours of receiving the order.
Inspect all cartons for damage immediately upon receiving. If shipment arrives damaged or if the box appears damaged, please do the following:
Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
Contact Elgin Division Customer Service within 48 hours of receiving shipment at 1-800-279-3762 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
Save the container and merchandise for inspection.